Rightways to Success: Broadband

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Friday 6 October 2023

TM OFFERS MORE SPEED FOR LESS

Unifi executive vice president Anand Vijayan said the new pricing is part of the company’s initiative to offer affordable and inclusive solutions for consumers in Malaysia. — SHAARI CHEMAT / THESTAR

INTERNET users in Malaysia can expect to experience faster speeds at a more affordable rate with TM's newly-revised Unifi broadband plans.

Effective today, TM has lowered the monthly price of its Unifi broadband plans where the 100Mbps plan is now listed at RM99, RM139 for 300Mbps, RM159 for 500Mbps.

Previously the monthly plans were priced at RM129, RM149 and RM209 respectively.

The company will also be pricing its 1Gbps and 2Gbps standalone plans at RM289 and RM319 per month.

Previously the 1Gbps and 2Gbps plans bundled with Unifi TV and Netflix subscriptions were priced at RM378.80 monthly and RM428.90 monthly.

For a limited period of three months, the company will also be offering the 100Mbps plan for RM89. Both new and existing eligible customers can subscribe to the plan.

Unifi executive vice president Anand Vijayan said the new pricing is part of the company’s initiative to offer affordable and inclusive solutions for consumers in Malaysia.

“Aligning with the Ministry of Communications and Digital’s aim to provide higher Internet speeds at lower prices, Unifi’s vibrant new broadband packages offer greater affordability through significant price reductions, value-added converged lifestyle services and integrated business solutions,” he said at a media briefing in Kuala Lumpur on Oct 4.

As for existing customers, a free speed upgrade is in store. According to Anand, customers will be automatically upgraded to the next highest speed tier based on their existing plan. He said no obligations or service re-contract are required.

According to Anand, existing customers will get free speed upgrades According to Anand, existing customers will get free speed upgrades

“This free speed upgrade will be rolled out to eligible Unifi customers, driving home its commitment to deliver higher speeds at lower prices to all customer segments,” he said, adding that the transition is expected to take place in phases between now and January 2024.

Existing customers will be informed of the new speed upgrades via the official communications channel such as SMS and through WhatsApp.

Unifi will also offer a bundled plan that comes with 100Mbps Unifi and UNI5G Postpaid unlimited mobile data plan for RM149 per month plus a new device.

“Addressing concerns about the affordability of 5G-enabled devices, this new bundle comes with a free 5G smartphone - allowing more Malaysians to conveniently adopt and enjoy 5G capabilities,” Anand said.

As Malaysia moves towards achieving 80% 5G network coverage in populated areas by the end of the year, the company said Unifi Mobile is also actively driving 5G adoption among users by simplifying their transition to 5G plans.

"All of its #LiveUnstoppable UNI5G postpaid and prepaid offerings are automatically enabled with 5G, reducing the need for additional activation or documentation," said Unifi Mobile executive vice president Jasmine Lee.

The company has set a new baseline for affordable broadband with the 100Mbps plan now being priced at less than RM100, added Anand. TM is committed towards empowering digital inclusivity across all user segments.

The company will continue to offer the 30Mbps plan for RM69 under Pakej Rahmah Unifi to key customer groups including the underserved communities such as senior citizens, OKU, B40 communities and armed uniform veterans.

Anand said eligible customers under these groups can also subscribe to Unifi’s Pakej 5G Rahmah offering unlimited data and get 5G devices starting from RM120.

The company clarified that Pakej Rahmah Unifi customers will not get the free speed upgrade to the next speed tier which is 100Mbps. It added that other curated offerings for key customer groups will be announced later.

Meanwhile customers in the micro, small and medium enterprises (MSMEs) segment will also see price reductions in Unifi Biz Fibre offerings.

The 100Mbps plan is now priced at RM129, RM199 for 300Mbps, RM239 for 500Mbps, RM319 for 1Gbps and RM369 for 2Gbps.

Previously the plans were priced between RM139 to RM399.

“Adding more value for businesses, the new broadband plans come bundled with Unifi’s Simple Voice Plan, offering the lowest voice rates across any network for calls to any fixed or mobile line nationwide,” Anand said.

Unifi Biz Fibre customers will also be given priority at Unifi Concept Stores with access to premium lanes to address specific issues or queries.

The company is also committed towards enhancing its customer experience. Among its initiatives are conducting proactive analysis to identify service issues before it impacts customers and perform restorations remotely whenever possible.

“This is conveniently managed via the MyUnifi app which also serves as a one-stop portal for all Unifi’s customers needs,” Anand said.

“TM continues to push the envelope in delivering innovative solutions and services that will power Malaysia towards becoming a digital nation,” he concluded.

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Before that on July 11, MCMC had reportedly said that only after the services providers had signed an access agreement could the public see a cut in retail prices for fixed broadband services.

Tuesday 9 October 2018

Malaysia's Broadband Plans Not Up to Speed Yet

Still waiting: Some existing users are exasperated as they have yet to enjoy the higher broadband speeds promised by their service providers.

Broadband users also complain of not enjoying lower prices

PETALING JAYA: The telcos may have announced lower prices and faster Internet speeds, but many existing fixed broadband users are complaining that they have yet to enjoy these benefits.

On Sunday, the Malaysian Communications and Multimedia Commission (MCMC) announced that Telekom Malaysia (TM), Maxis, Celcom and Time have introduced new entry-level plans below RM100 that are more than 30% cheaper.

But the price reduction and speed increase brought about by the Mandatory Standard on Access Pricing (MSAP), which was implemented on June 8, have yet to trickle down to consumers.

Communications and Multimedia Minister Gobind Singh Deo said in a statement he was aware that not all existing fixed broadband users are enjoying higher speeds and lower prices.

“I found that the packages do not lower the price of services to existing customers. This means that they cannot benefit from the new packages immediately,” said Gobind.

“I will meet with the telco representatives to discuss this matter in the near future. At the same time, I would also like to emphasise that telcos that have offered the new packages should ensure the services are actually implemented.”

Gobind said MCMC is required to monitor the implementation of the new plans and manage all complaints received and to take firm action where necessary to ensure that the services provided are in line with what was promised.

MaxisOne Home Fibre subscriber Leela Krishnan is disappointed that she has yet to receive any update from Maxis.

“No SMS, e-mail or call from the company to tell how MSAP would affect my monthly bill, or what new plans are available for me,” said the graphics designer, 44.

Maxis said the upgrade was not automatic for existing customers as they have to first pick one of two plans – 30Mbps at RM89 or 100Mbps at RM129 per month.

They can do so at the Maxis page, bit.ly/2gacJxB, but will be recontracted for 24 months. Also, customers who break the new contract will incur a RM500 penalty.

Maxis said recontracting is necessary as it is providing a new router which is capable of maximising the higher speed for WiFi, and at no cost to the consumer.

Astro IPTV customers have also been left hanging on the status of their packages as the company has yet to announce anything.

Idzla Hafiz, 34, who is using the Astro IPTV 10 package, said he is paying RM148 for a mere 10Mbps broadband speed, and he has not received any updates.

“I hope I won’t be paying the same amount next month because that means I will be spending RM59 more than Maxis users and still get a lower speed,” he said.

An Astro spokesman told The Star that the company is still in discussion with its broadband partners – Time and Maxis.

“Discussions are progressing well and we hope our broadband partners will extend the same benefits to our Astro IPTV customers,” the spokesman said, adding that it hopes to make an announcement soon.

Meanwhile, TM’s free upgrade for existing users, which started in August, is expected to go on until the first quarter of next year, as it says it has over 800,000 subscribers to upgrade.

Unifi Home 20Mbps or lower subscribers will be upgraded to 100Mbps, 30Mbps to 300Mbps, 50Mbps to 500Mbps and 100Mbps to 800Mbps.

Public relations consultant Daniel Yao, a Unifi customer of seven years, said it is “ridiculous” that Unifi introduced a cheaper plan for new users but long-time users are still stuck in the same plans.

He said Unifi informed him that the only way to opt for the cheaper and faster plan is to terminate his current package and sign up for a new one.

“That means I need to sign a new contract and redo the whole thing at a TM office,” he added.

TM’s Streamyx customers, especially in the outskirts, have also been complaining to MCMC on Twitter that they are still not being upgraded to Unifi and are being forced to pay more for lower speeds due to lack of infrastructure.

“I found out that there are no suggestions provided to address the issues faced by existing Streamyx users, therefore this is something I need to tackle immediately,” said Gobind.

As at press time, TM has yet to respond to queries from The Star.

Celcom, which offers its Home Fibre plans only in Sabah, said it has upgraded all existing customers to the higher speeds and lower prices since September without recontracting.

All its Home Fibre users, starting from 10Mbps, were upgraded to 100Mbps, and their bill reduced to RM120 per month.

The telco said those who have yet to receive their upgrades can contact its customer service line at 1-300-11-3282.

Time also claims that it has upgraded all its existing users and notified them via e-mail.

The 100Mbps plan (RM149) was upgraded to 500Mbps (RM139) while the 300Mbps (RM189) and 500Mbps (RM299) plans were both upgraded to 1Gbps (RM189).

However, the new subscription fees will only be reflected in bills that are issued from Oct 15 onwards.

If users are still facing slow speeds, it recommends that they restart their router and perform another speed test.

It is best done via a desktop or laptop connected to the router via an Ethernet cable, as users may not be able to get the full speed via WiFi.

If nothing works, users can get in touch with Time via 1800-18-1818 or cs@time.com.my.

Source: The Star by angelin yeoh, mei mei chu, and sharmila nair

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