Time to Rethink Water Use; Six months of free water, rebates

 Penangites waking up to higher water bill reality

From cheap to pinch: Penangites are unhappy about the new water tariff hike as they feel it is a burden. — KT GOH/The Star

GEORGE TOWN: Having boasted the cheapest water in the country for almost 30 years, Penangites received a wake-up call when the new water tariff was announced.

Now, many Penangites realise that they had taken cheap water for granted and they are feeling the pinch.

Retiree Mariam Abdul, 59, said her household of six family members saw their two-month water bill shoot from about RM50 to RM150.

Penang homes are billed for water once every two months since 25 years ago.

“We never really thought about how much water we used because our water bills were always so low,” she said.

The recent increase has prompted Mariam to become more mindful and encourage her family members to adopt better habits.

According to the former teacher they have begun checking for leaks, installing water-saving devices and turning off taps while brushing teeth or washing dishes.

“It has been a learning curve, but it is worth trying,” said the grandmother of four.

This sentiment is echoed by another Penangite, Ronny Lim, 39, who described his latest water bill as a “wake-up call”.

“We used to take things lightly, like using the water hose freely while washing our cars. Now, we start with a pail of soapy water before spraying the cars down,” he said.

The factory technician even stopped his children from playing with water while taking long baths.

“With the cost of almost everything going up now, I guess the price of water must go up too,” Lim said.

For the first 20,000 litres, Penangites used to pay just 22 sen per 1,000 litres. As of February, that became 62 sen (up 182%).

For 21,000 litres to 35,000 litres, it became RM1.17 per 1,000 litres (up 154% from 46 sen). Additional water consumption incurs much higher surcharges.

Penang’s water rates had stayed the same for almost 30 years, causing tap water here to be the cheapest in the country for over a generation.

Although water rates in all states were reviewed earlier this year, hundreds of Penangites had lodged official complaints and even the state assemblymen grumbled.

One of them was Batu Lanchang assemblyman Ong Ah Teong from DAP, who said the increase has burdened the people from the lower-income group.

“We are not opposed to the increase, but it should have been implemented gradually and incrementally, rather than a sudden 200% hike,” he said.

Seberang Jaya assemblyman Izhar Shah Arif Shah from Bersatu said, “don’t expect people to accept a high increase. It should be done in stages, not abruptly.”

Penang infrastructure and transport committee chairman Zairil Khir Johari said it was high time now for Penangites to use water wisely as it is a vital resource.

He said that despite the increase, the Penang water tariff is still among the lowest in the country.“The increase will help raise funds for much-needed water infrastructure projects such as pipe replacements and the building of new water treatment plants to ensure our water security,” he said.

Source link 

Six months of free water, rebates

Easing the burden: The Penang government responds to criticism over new water tariffs by offering 10,000 litres of water free for six months, starting July. Households will save RM6.20 per bill, with larger families earning below RM5,000 receiving an additional RM20 rebate. — LIM BENG TATT/The Star

GEORGE TOWN: After receiving widespread criticism for its new domestic water tariff rates introduced in February, the Penang government has decided to offer consumers the first 10,000 litres of water for free for the next six months starting July.

Since Penang households are billed for water once every two months, this rebate will translate into savings of RM6.20 per bill for consumers.

Larger households with income of below RM5,000 will receive a RM20 rebate under the Family Friendly Rebate scheme, said Penang infrastructure and transport committee chairman Zairil Khir Johari.

“The exemption and rebate will be given from July to December.

ADVERTISING

“The state takes note of complaints regarding the new domestic water tariff rates following readjustment by the National Water Service Commission (SPAN) which has been in effect since February.

“Although Penang still enjoys the second lowest tariff in the country with the new tariff rates, many had complained due to the drastic increase from the previous tariff which was adjusted after 31 years for the first band (20 cubic metres) and nine years for the other bands.

“Therefore, the state has instructed the Penang Water Supply Corporation (PBAPP) to offer rebate for those residing in Penang,” he said in a statement yesterday.

STARPICKS

Toyota pioneering solutions for mobility challenges

According to Zairil, the rebates are provided to reduce the financial burden of the people.

“Water would be free for the first 10,000 litres for each bill for the next six months from July to December.

“The RM20 Family Friendly Rebate scheme for large households (eight people and above) would be expanded to those with an income of RM5,000 and below; an increase from RM2,250 previously,” he said.

With the rebates, Zairil said all domestic water consumers would enjoy a rebate of RM6.20 for each bill.

“For example, users in the first band only need to pay RM6.20 (RM12.40 minus RM6.20) for two months, while consumers in the second band, billed for RM30, only need to pay RM23.80 for two months’ consumption,” he added.

There are around 660,000 PBAPP account holders in Penang.

Source link 

Related

Penang water consumers to get new rebate scheme in July

Costly mobile Net surfing overseas!

Data charges can go up to thousands of ringgit if phone usage not monitored

 
Be careful when surfing the Internet on your handphone while overseas — you may end up being asked to pay the price of a car.

PETALING JAYA: A mobile user was in the Middle East for 12 days and was slapped with a RM122,703 bill for data roaming. Another went on a four-day trip to Singapore and was charged RM23,000 for checking her e-mail during the trip.

Be careful with that smartphone. Surfing the Internet on your mobile phone while overseas can be very costly. If you are not careful, you could end up with data roaming charges exceeding the price of a car.

Even the big names are not spared. One “victim” of excessive roaming charges was Communi­cation and Multimedia Minister Datuk Seri Ahmad Shabery Cheek, who received a bill shocker after a short trip to Indonesia.

“I only used data roaming for a few minutes towards the end of my stay but I was billed RM4,500 for it,” he told The Star.

According to the Communica­tions and Multimedia Consumer Forum of Malaysia (CFM), complaints against telcos increased in the last two years, with mobile data charges and data roaming being the main grouses.

CFM said it received 1,191 cases on billing and charging last year. In the first half of this year, it received 1,018 complaints.

CFM director Ahmad Izham Khairuddin added: “The complaints used to be mostly about poor coverage, but they’ve changed since 2011.”

CFM was set up by the Malaysian Communications and Multimedia Commission in 2001.

In the case involving the complainant with the RM122,703 bill, CFM mediated and the consumer was given an 88% discount, with a 10% rebate and partial payment arrangements.

The complainant, however, has yet to accept the settlement.

In another case, Sara Kamal (not her real name), 45, complained that she was sent a bill for RM23,000 after using data roaming for four days while on a business trip to Singapore in 2011.

“I was shocked when I got the bill as I had only checked my e-mail during lunch and dinner while I was there. The telco said it was because my data roaming was on. Even though the bill was settled by my company, I felt really bad,” said the manager.

The National Consumer Com­plaints Centre (NCCC), too, has received many similar complaints.

“Since January, we’ve received about 300 complaints on telcos. Two main issues are consumers disagreeing with the amount charged and being charged for items they did not subscribe to,” said NCCC deputy director K. Ravin.

Ahmad Shabery cautioned telcos to be more responsible in their billing.

“It’s illogical that a phone bill should cost so much. Companies should be more responsible when charging.

“Perhaps they should emulate credit cards and put a cap on how much one can spend on roa­ming to avoid cases where people get charged tens of thousands of ringgit on their phone bills,” he said.

Expert: High price of data roaming 'very possible' 

PETALING JAYA: It is “very possible” for you to be charged tens of thousands of ringgit for data roaming, said an IT consultant who specialises in customer relationship management and billing systems for telcos.

“If you check your phone bill, you will see how much data actually cost (refer to actual bill cut-out).

“In this case, for example, you have actually incurred RM15,467.70 for 1,546,770KB (1.546GB), which amounts to 10 sen/KB (kilobyte), but this is waived because of your data plan. If you’re roaming, it will definitely be much more,” said the consultant, who declined to be named.

For example, Celcom charges RM12/MB in Singapore, RM18/MB in Australia and RM20/MB in Britain on a pay-per-use basis for data roaming (with their roaming partners).

Maxis charges RM30/MB worldwide and Digi RM38/MB. However, all telcos have data roaming plans which are more cost effective. Pricing information was obtained via the telcos’ customer carelines and websites.

“All these prices are fixed by the individual telcos based on their pri­cing strategy and arrangement with their roaming partners.

“They vary from country to country, so your roaming charge in Singapore may be different from that in the Philippines, or Britain, for example,” said the consultant.

For comparison, a single A4 Word document page takes up about 15KB, while a one-minute YouTube video clip takes up between 2MB and 3MB.

“Data roaming is expensive because you’re paying a premium for a value-added service to data roam in another country.

“It’s like having nasi lemak and teh tarik in England,” he said.

Chances are, you’ll have to pay a lot more there than back home.”

We have stringent billing process, say telcos 

PETALING JAYA: Telecommuni­cations companies say they adhere to a stringent billing process to ensure that customers receive accurate and timely bills.

Celcom Axiata Bhd in a statement said it believed that one reason for a spike in customers’ mobile spending was that many users were not “completely familiar with the features of their smartphones and the third-party apps they support”.

“Various apps, especially those for social media, GPS and messaging, rely on data connections and geo-location services that can constantly run in the background and drive up data charges for those on limited quotas.

“We encourage our customers to take some time to familiarise themselves with any new mobile device by reading the manual carefully and learning how to turn off unnecessary services,” the statement said.

When asked how it was possible for a mobile user to rack up a bill of tens of thousands of ringgit when data roaming, Maxis Bhd sales and service head Tan Lay Han said: “Maxis is committed to providing our travelling customers roaming experience via affordable data passes in over 60 destinations.

“However, not all countries fall under this arrangement. Hence, customers will be charged based on pay-per-use rates in countries that we do not have preferred data roa­ming agreements with. Therefore, customers roaming in these destinations are more likely to incur high data bills.”

A Digi spokesman said that when searching for a phone plan, consumers should make comparisons first, as “information is readily available online” for them.

“Consumers first need to understand their usage patterns, ie, how much they usually spend for voice calls and SMS versus surfing or using mobile apps, to find a plan that suits their needs,” he said via e-mail.

Should there be discrepancies in their bills, the telcos urge customers to contact them immediately for clarification.

By LISA GOH The Star/Asia News Network

Related posts:
How stolen handphones would be useless?   

Protect your investment in smartphones; How to handle a phone virus