Our social networking pages are being policed by outsourced, unvetted moderators.
For most of us, our experience on Facebook is a benign – even banal – one. A status update about a colleague’s commute. A “friend” request from someone we haven’t seen for years (and hoped to avoid for several more). A picture of another friend’s baby, barely distinguishable from the dozen posted the day before.
Some four billion pieces of content are shared every day by 845 million users. And while most are harmless, it has recently come to light that the site is brimming with paedophilia, pornography, racism and violence – all moderated by outsourced, poorly vetted workers in third world countries paid just $1 an hour.
In addition to the questionable morality of a company that is about to create 1,000 millionaires when it floats paying such paltry sums, there are significant privacy concerns for the rest of us. Although this invisible army of moderators receive basic training, they work from home, do not appear to undergo criminal checks, and have worrying access to users’ personal details. In a week in which there has been an outcry over Google’s privacy policies, can we expect a wider backlash over the extent to which we trust companies with our intimate information?
Last month, 21-year-old Amine Derkaoui gave an interview to Gawker, an American media outlet. Derkaoui had spent three weeks working in Morocco for oDesk, one of the outsourcing companies used by Facebook. His job, for which he claimed he was paid around $1 an hour, involved moderating photos and posts flagged as unsuitable by other users.
“It must be the worst salary paid by Facebook,” he told The Daily Telegraph this week. “And the job itself was very upsetting – no one likes to see a human cut into pieces every day.”
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The invisible army policing Facebook has access to our most intimate secrets Photo: Reuters
For most of us, our experience on Facebook is a benign – even banal – one. A status update about a colleague’s commute. A “friend” request from someone we haven’t seen for years (and hoped to avoid for several more). A picture of another friend’s baby, barely distinguishable from the dozen posted the day before.
Some four billion pieces of content are shared every day by 845 million users. And while most are harmless, it has recently come to light that the site is brimming with paedophilia, pornography, racism and violence – all moderated by outsourced, poorly vetted workers in third world countries paid just $1 an hour.
In addition to the questionable morality of a company that is about to create 1,000 millionaires when it floats paying such paltry sums, there are significant privacy concerns for the rest of us. Although this invisible army of moderators receive basic training, they work from home, do not appear to undergo criminal checks, and have worrying access to users’ personal details. In a week in which there has been an outcry over Google’s privacy policies, can we expect a wider backlash over the extent to which we trust companies with our intimate information?
Last month, 21-year-old Amine Derkaoui gave an interview to Gawker, an American media outlet. Derkaoui had spent three weeks working in Morocco for oDesk, one of the outsourcing companies used by Facebook. His job, for which he claimed he was paid around $1 an hour, involved moderating photos and posts flagged as unsuitable by other users.
“It must be the worst salary paid by Facebook,” he told The Daily Telegraph this week. “And the job itself was very upsetting – no one likes to see a human cut into pieces every day.”
Derkaoui is not exaggerating. An articulate man, he described images of animal abuse, butchered bodies and videos of fights. Other moderators, mainly young, well-educated people working in Asia, Africa and Central America, have similar stories. “Paedophilia, necrophilia, beheadings, suicides, etc,” said one. “I left [because] I value my sanity.” Another compared it to working in a sewer. “All the ---- of the world flows towards you and you have to clean it up,” he said.
Who, one wonders, apart from the desperate, the unstable and the unsavoury, would be attracted to doing such an awful job in the first place?
Of course, not all of the unsuitable material on the site is so graphic. Facebook operates a fascinatingly strict set of guidelines determining what should be deleted. Pictures of naked private parts, drugs (apart from marijuana) and sexual activity (apart from foreplay) are all banned. Male nipples are OK, but naked breastfeeding is not. Photographs of bodily fluids (except semen) are allowed, but not if a human being is also shown. Photoshopped images are fine, but not if they show someone in a negative light.
Once something is reported by a user, the moderator sitting at his computer in Morocco or Mexico has three options: delete it; ignore it; or escalate it, which refers it back to a Facebook employee in California (who will, if necessary, report it to the authorities). Moderators are told always to escalate specific threats – “I’m going to stab Lisa H at the frat party” is given as the charming example – but not generic, unlikely ones, such as “I’m going to blow up the planet on New Year’s Eve.”
It is, of course, to Facebook’s credit that they are attempting to balance their mission “to make the world more open and connected” with a willingness to remove traces of the darker side of human nature. The company founded by Mark Zuckerberg in his Harvard bedroom is richer and more populated than many countries. These moderators are their police.
Neither is Facebook alone in outsourcing unpleasant work. Adam Levin, the US-based chief executive of Criterion Capital Partners and the owner of British social network Bebo, says that the process is “rampant” across Silicon Valley.
“We do it at Bebo,” he says. “Facebook has so much content flowing into its system every day that it needs hundreds of people moderating all the images and posts which are flagged. That type of workforce is best outsourced for speed, scale and cost.”
A spokesman for Twitter said that they have an internal moderation team, but refused to answer a question about outsourcing. Similarly, a Google spokesperson would not say how Google+, the search giant’s new social network, will be moderated. Neither Facebook nor oDesk were willing to comment on anything to do with outsourcing or moderation.
Levin, however, estimates that Facebook indirectly employs between 800 to 1,000 moderators via oDesk and others – nearly a third of its more handsomely remunerated full-time staff. Graham Cluley, of the internet security firm Sophos, calls Silicon Valley’s outsourcing culture its “poorly kept dirty secret”.
Lack of security
The biggest worry for the rest of us, however, is that the moderation process isn’t nearly secretive enough. According to Derkaoui, there are no security measures on a moderator’s computer to stop them uploading obscene material themselves. Despite coming into daily contact with such material, he was never subjected to a criminal record check. Where, then, is the oversight body for these underpaid global police? Quis custodiet ipsos custodes?
Facebook itself is guarding them, according to a previous statement to which the Telegraph was referred. “These contractors are subject to rigorous quality controls and we have implemented several layers of safeguards to protect the data of those using our service,” it read. “No user information beyond the content in question and the source of the report is shared. All decisions made by contractors are subject to extensive audits.”
And yet in the images due for moderation seen by the Telegraph, the name of anyone “tagged” in an offending post – as well as the user who uploaded it – could be clearly discerned. A Facebook spokesman said that these names are shared with the moderators to put the content in context – a context sufficient for Derkaoui to claim that he had as much information as “looking at a friend’s Facebook page”. He admits to having subsequently looked up more information online about the people he had been moderating. Cluley is worried that Facebook users could be blackmailed by disgruntled moderators – or even see pictures originally intended for a small circle of friends pasted all over the web.
Shamoon Siddiqui, chief executive of Develop.io, an American app-building firm that employs people in the developing world for a more generous $7 to $10 an hour, agrees that better security measures are needed. “It isn’t wrong for Facebook to have an Indian office,” he says. “But it is wrong for it to use an arbitrary marketplace with random people it doesn’t know in that country. This will have to change.”
In Britain, for example, all web moderators have to undergo an enhanced CRB check. eModeration, whose clients range from HSBC to The X-Factor, pays £10 an hour and never lets its staff spend too long on the gritty stuff. They wouldn’t go near the Facebook account. The job, says Tamara Littleton, its chief executive, is too big, the moderating too reactive, and they couldn’t compete on cost with the likes of oDesk.
So, if no one can undercut the likes of oDesk, could they not be undermined instead? If Mr Zuckerberg will not dig deeper into his $17.5 billion pockets to pay the street-sweepers of Facebook properly, maybe he could be persuaded by a little moral outrage?
Levin disagrees. “Perhaps a minute percentage of users will stop using Facebook when they hear about this,” he says. “But the more digital our society becomes, the less people value their privacy.”
Perhaps. But maybe disgruntled commuters, old schoolfriends and new mothers will think twice before sharing intimate information with their “friends” – only to find that two minutes later it’s being viewed by an under-vetted, unfulfilled person on a dollar an hour in an internet café in Marrakech. - The Daily Telegraph
Facebook's 'dark side': study finds link to socially aggressive narcissism
By Damien Pearse, guardian.co.uk,
Psychology paper finds Facebook and other social media offer platform for obsessions with self-image and shallow friendships
Who, one wonders, apart from the desperate, the unstable and the unsavoury, would be attracted to doing such an awful job in the first place?
Of course, not all of the unsuitable material on the site is so graphic. Facebook operates a fascinatingly strict set of guidelines determining what should be deleted. Pictures of naked private parts, drugs (apart from marijuana) and sexual activity (apart from foreplay) are all banned. Male nipples are OK, but naked breastfeeding is not. Photographs of bodily fluids (except semen) are allowed, but not if a human being is also shown. Photoshopped images are fine, but not if they show someone in a negative light.
Once something is reported by a user, the moderator sitting at his computer in Morocco or Mexico has three options: delete it; ignore it; or escalate it, which refers it back to a Facebook employee in California (who will, if necessary, report it to the authorities). Moderators are told always to escalate specific threats – “I’m going to stab Lisa H at the frat party” is given as the charming example – but not generic, unlikely ones, such as “I’m going to blow up the planet on New Year’s Eve.”
It is, of course, to Facebook’s credit that they are attempting to balance their mission “to make the world more open and connected” with a willingness to remove traces of the darker side of human nature. The company founded by Mark Zuckerberg in his Harvard bedroom is richer and more populated than many countries. These moderators are their police.
Neither is Facebook alone in outsourcing unpleasant work. Adam Levin, the US-based chief executive of Criterion Capital Partners and the owner of British social network Bebo, says that the process is “rampant” across Silicon Valley.
“We do it at Bebo,” he says. “Facebook has so much content flowing into its system every day that it needs hundreds of people moderating all the images and posts which are flagged. That type of workforce is best outsourced for speed, scale and cost.”
A spokesman for Twitter said that they have an internal moderation team, but refused to answer a question about outsourcing. Similarly, a Google spokesperson would not say how Google+, the search giant’s new social network, will be moderated. Neither Facebook nor oDesk were willing to comment on anything to do with outsourcing or moderation.
Levin, however, estimates that Facebook indirectly employs between 800 to 1,000 moderators via oDesk and others – nearly a third of its more handsomely remunerated full-time staff. Graham Cluley, of the internet security firm Sophos, calls Silicon Valley’s outsourcing culture its “poorly kept dirty secret”.
Lack of security
The biggest worry for the rest of us, however, is that the moderation process isn’t nearly secretive enough. According to Derkaoui, there are no security measures on a moderator’s computer to stop them uploading obscene material themselves. Despite coming into daily contact with such material, he was never subjected to a criminal record check. Where, then, is the oversight body for these underpaid global police? Quis custodiet ipsos custodes?
Facebook itself is guarding them, according to a previous statement to which the Telegraph was referred. “These contractors are subject to rigorous quality controls and we have implemented several layers of safeguards to protect the data of those using our service,” it read. “No user information beyond the content in question and the source of the report is shared. All decisions made by contractors are subject to extensive audits.”
And yet in the images due for moderation seen by the Telegraph, the name of anyone “tagged” in an offending post – as well as the user who uploaded it – could be clearly discerned. A Facebook spokesman said that these names are shared with the moderators to put the content in context – a context sufficient for Derkaoui to claim that he had as much information as “looking at a friend’s Facebook page”. He admits to having subsequently looked up more information online about the people he had been moderating. Cluley is worried that Facebook users could be blackmailed by disgruntled moderators – or even see pictures originally intended for a small circle of friends pasted all over the web.
Shamoon Siddiqui, chief executive of Develop.io, an American app-building firm that employs people in the developing world for a more generous $7 to $10 an hour, agrees that better security measures are needed. “It isn’t wrong for Facebook to have an Indian office,” he says. “But it is wrong for it to use an arbitrary marketplace with random people it doesn’t know in that country. This will have to change.”
In Britain, for example, all web moderators have to undergo an enhanced CRB check. eModeration, whose clients range from HSBC to The X-Factor, pays £10 an hour and never lets its staff spend too long on the gritty stuff. They wouldn’t go near the Facebook account. The job, says Tamara Littleton, its chief executive, is too big, the moderating too reactive, and they couldn’t compete on cost with the likes of oDesk.
So, if no one can undercut the likes of oDesk, could they not be undermined instead? If Mr Zuckerberg will not dig deeper into his $17.5 billion pockets to pay the street-sweepers of Facebook properly, maybe he could be persuaded by a little moral outrage?
Levin disagrees. “Perhaps a minute percentage of users will stop using Facebook when they hear about this,” he says. “But the more digital our society becomes, the less people value their privacy.”
Perhaps. But maybe disgruntled commuters, old schoolfriends and new mothers will think twice before sharing intimate information with their “friends” – only to find that two minutes later it’s being viewed by an under-vetted, unfulfilled person on a dollar an hour in an internet café in Marrakech. - The Daily Telegraph
Facebook's 'dark side': study finds link to socially aggressive narcissism
By Damien Pearse, guardian.co.uk,
Psychology paper finds Facebook and other social media offer platform for obsessions with self-image and shallow friendships
Too many 'friends'? A psychology paper has found a link between Facebook and other social media and socially disruptive narcissism. Photograph: Justin Sullivan/Getty Images
Researchers have established a direct link between the number of friends you have on Facebook and the degree to which you are a "socially disruptive" narcissist, confirming the conclusions of many social media sceptics.
People who score highly on the Narcissistic Personality Inventory questionnaire had more friends on Facebook, tagged themselves more often and updated their newsfeeds more regularly.
The research comes amid increasing evidence that young people are becoming increasingly narcissistic, and obsessed with self-image and shallow friendships.
The latest study, published in the journal Personality and Individual Differences, also found that narcissists responded more aggressively to derogatory comments made about them on the social networking site's public walls and changed their profile pictures more often.
A number of previous studies have linked narcissism with Facebook use, but this is some of the first evidence of a direct relationship between Facebook friends and the most "toxic" elements of narcissistic personality disorder.
Researchers at Western Illinois University studied the Facebook habits of 294 students, aged between 18 and 65, and measured two "socially disruptive" elements of narcissism – grandiose exhibitionism (GE) and entitlement/exploitativeness (EE).
GE includes ''self-absorption, vanity, superiority, and exhibitionistic tendencies" and people who score high on this aspect of narcissism need to be constantly at the centre of attention. They often say shocking things and inappropriately self-disclose because they cannot stand to be ignored or waste a chance of self-promotion.
The EE aspect includes "a sense of deserving respect and a willingness to manipulate and take advantage of others".
The research revealed that the higher someone scored on aspects of GE, the greater the number of friends they had on Facebook, with some amassing more than 800.
Those scoring highly on EE and GG were also more likely to accept friend requests from strangers and seek social support, but less likely to provide it, according to the research.
Carol Craig, a social scientist and chief executive of the Centre for Confidence and Well-being, said young people in Britain were becoming increasingly narcissistic and Facebook provided a platform for the disorder.
"The way that children are being educated is focussing more and more on the importance of self esteem – on how you are seen in the eyes of others. This method of teaching has been imported from the US and is 'all about me'.
"Facebook provides a platform for people to self-promote by changing profile pictures and showing how many hundreds of friends you have. I know of some who have more than 1,000."
Dr Viv Vignoles, senior lecturer in social psychology at Sussex University, said there was "clear evidence" from studies in America that college students were becoming increasingly narcissistic.
But he added: "Whether the same is true of non-college students or of young people in other countries, such as the UK, remains an open question, as far as I know.
"Without understanding the causes underlying the historical change in US college students, we do not know whether these causes are factors that are relatively specific to American culture, such as the political focus on increasing self-esteem in the late 80s and early 90s or whether they are factors that are more general, for example new technologies such as mobile phones and Facebook."
Vignoles said the correlational nature of the latest study meant it was difficult to be certain whether individual differences in narcissism led to certain patterns of Facebook behaviour, whether patterns of Facebook behaviour led to individual differences in narcissism, or a bit of both.
Christopher Carpenter, who ran the study, said: "In general, the 'dark side' of Facebook requires more research in order to better understand Facebook's socially beneficial and harmful aspects in order to enhance the former and curtail the latter.
"If Facebook is to be a place where people go to repair their damaged ego and seek social support, it is vitally important to discover the potentially negative communication one might find on Facebook and the kinds of people likely to engage in them. Ideally, people will engage in pro-social Facebooking rather than anti-social me-booking."
People who score highly on the Narcissistic Personality Inventory questionnaire had more friends on Facebook, tagged themselves more often and updated their newsfeeds more regularly.
The research comes amid increasing evidence that young people are becoming increasingly narcissistic, and obsessed with self-image and shallow friendships.
The latest study, published in the journal Personality and Individual Differences, also found that narcissists responded more aggressively to derogatory comments made about them on the social networking site's public walls and changed their profile pictures more often.
A number of previous studies have linked narcissism with Facebook use, but this is some of the first evidence of a direct relationship between Facebook friends and the most "toxic" elements of narcissistic personality disorder.
Researchers at Western Illinois University studied the Facebook habits of 294 students, aged between 18 and 65, and measured two "socially disruptive" elements of narcissism – grandiose exhibitionism (GE) and entitlement/exploitativeness (EE).
GE includes ''self-absorption, vanity, superiority, and exhibitionistic tendencies" and people who score high on this aspect of narcissism need to be constantly at the centre of attention. They often say shocking things and inappropriately self-disclose because they cannot stand to be ignored or waste a chance of self-promotion.
The EE aspect includes "a sense of deserving respect and a willingness to manipulate and take advantage of others".
The research revealed that the higher someone scored on aspects of GE, the greater the number of friends they had on Facebook, with some amassing more than 800.
Those scoring highly on EE and GG were also more likely to accept friend requests from strangers and seek social support, but less likely to provide it, according to the research.
Carol Craig, a social scientist and chief executive of the Centre for Confidence and Well-being, said young people in Britain were becoming increasingly narcissistic and Facebook provided a platform for the disorder.
"The way that children are being educated is focussing more and more on the importance of self esteem – on how you are seen in the eyes of others. This method of teaching has been imported from the US and is 'all about me'.
"Facebook provides a platform for people to self-promote by changing profile pictures and showing how many hundreds of friends you have. I know of some who have more than 1,000."
Dr Viv Vignoles, senior lecturer in social psychology at Sussex University, said there was "clear evidence" from studies in America that college students were becoming increasingly narcissistic.
But he added: "Whether the same is true of non-college students or of young people in other countries, such as the UK, remains an open question, as far as I know.
"Without understanding the causes underlying the historical change in US college students, we do not know whether these causes are factors that are relatively specific to American culture, such as the political focus on increasing self-esteem in the late 80s and early 90s or whether they are factors that are more general, for example new technologies such as mobile phones and Facebook."
Vignoles said the correlational nature of the latest study meant it was difficult to be certain whether individual differences in narcissism led to certain patterns of Facebook behaviour, whether patterns of Facebook behaviour led to individual differences in narcissism, or a bit of both.
Christopher Carpenter, who ran the study, said: "In general, the 'dark side' of Facebook requires more research in order to better understand Facebook's socially beneficial and harmful aspects in order to enhance the former and curtail the latter.
"If Facebook is to be a place where people go to repair their damaged ego and seek social support, it is vitally important to discover the potentially negative communication one might find on Facebook and the kinds of people likely to engage in them. Ideally, people will engage in pro-social Facebooking rather than anti-social me-booking."
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