Telcos and Maxis need to reinvent

Maxis has not been paying much attention to its young local talent, resulting in some of these talents making its competitors look good instead.

IT has been an interesting week for the telecommunications sector locally.

Axiata Group Bhd got pre-qualified to bid for a mobile licence in Myanmar, Packet One Networks (M) Sdn Bhd head honcho Michael Lai quit the company and Maxis Bhd saw some staff departures.

Why Lai left is a mystery. Hopefully, he will show up at another telco because he knows the marketing game well.

At Maxis, several personnel have left, with more expected to head for the exit door. Most senior, and some middle-level executives, may also bid their adieus. Those whose contracts are up for renewal may leave because Maxis is on a massive clean-up mode.

Some call it a clean-up, while others say it is a reorganisation. Essentially, it is re-shaping itself to respond better to market demands in view of the challenging times ahead. The consumer is discerning and its competitors have cleaned up their acts.

It might be the biggest company by revenue and subscriber base, but it has competitors who are nimble and agile.

Surprisingly, Maxis has not been paying much attention to its young local talent, resulting in some of these talents making its competitors look good instead. Indeed, Celcom Axiata is looking attractive, and DiGi.Com Bhd, savvy.

What Maxis is facing is a battle both within and without the company.

It has no chief executive officer (CEO), a bloated workforce of 3,500, 24 units/divisions, a seemingly lack of young talent at the top, operational and cost inefficiencies, and it could do better in some market segments by lowering prices and bringing to market more innovation.

“It is hard to find a unit with large numbers of people below 30,” said a person familiar with the company.
The clean-up is the first step in addressing the problem, but is it skin-deep or merely surface-scratching?

Still, all is not lost.It has a great brand, brand loyalty, a wide network - although some hard decisions could have been made - a huge subscriber base, much to the envy of its rivals, and a multitude of products and services.

It also enjoys pole position in the market place.

The key now is to sharpen its focus, reinvent itself, harness its local talent and move forward fully energised. This may take anything from six to nine months, but worth every second in its bid to transform itself.

Next week, the new organisation structure will be out, although the search for a CEO is still on. Succession planning should be considered because at some point of time, the CEO will have to be homegrown. That gives hope to the team.

The future is about a real convergence of mobile and fixed networks, resulting in greater convenience for customers, with portals that can be accessed with all devices, independent of the technology used, says a report.

Making that right call on technology is, therefore, critical, as networks of the future will need a high degree of reliability whilst cleaning up, and at the same time, keeping costs under control, which is vital.

Friday Reflections by B.K. Sidhu

*Business editor (news) B K Sidhu says improve the call quality and there will be happier and loyal customers.

2nd Penang Bridge ramp collapses, four in car feared dead!

A picture of rescue personnel at the scene of the collapse. Photo by Sim Tze Tzin.

 

GEORGE TOWN: An uncompleted flyover connecting to the still-under-construction second Penang bridge at Batu Maung collapsed at around 7pm Thursday, burying at least one car and a motorcycle under the debris.

Police fear that four people are dead after one car, a white-coloured Perodua Kelisa was found buried under the rubble.

State Fire and Rescue Department confirmed that one motorcyclist, who was earlier trapped under the debris, has been pulled out. He suffered injuries to his head.

Hundreds of firemen, volunteers and medical personnel from throughout the state have been mobilised to the scene.

Firemen are removing debris to reach the cars and motorcycles under the rubble, comprising mostly metal scaffolding and steel beams.

Bayan Baru MP Sim Tze Tzin, who was on the scene, said about a 30m-long span of the ramp was believed to have collapsed around 7pm, as work to install concrete boulders to strengthen the structure was ongoing.
He said he was informed a few people may be trapped under the rubble.

State executive councillor Lim Hock Seng said the cause of the collapse had yet to be determined.

"We cannot confirm the cause of the accident," he said, adding that a full investigation would be carried out.

Police have began deploying traffic policemen as the incident has caused a severe jam to ensue near the Tun Dr Lim Chong Eu Expressway.

Many motorists have also stopped to look at the debris.

As of 9:30pm Thusrday night, fire department authorities have briefed Sim and Lim.

R. Thilasheni, 24, whose car windscreen was shattered by a falling beam during the incident, was still in a state of shock.

"We were lucky to come out alive. We were only about three seconds away from when the ramp collapsed," she said.

She was travelling with her friend G. Gajashaantini, also 24.

She believed a motorcyclist was trapped under the rubble and said a beam fell onto a car in the incident.
The 24km-long bridge was set for completion next month.

The longest bridge in South-East Asia and 20th in the world was supposed to go through road commissioning and testing in August before being officially opened in September.

By CAVINA LIM, IAN MCINTYRE, ANTHONY TAN, ALEX TENG, JOSEPHINE JALLEH, OH CHIN ENG and TASHNY SUKUMARAN, The Star

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Bank losses worrisome !

It is imperative for banks to have a better prediction of their losses so that their capital position will be better reflected

IT may seem strange to analyse bank losses at a time when major banks, even the taxpayer-owned ones, are profitable.

Moreover, major economies are also said to be turning around. So why would we be so worried about bank losses?

According the analysts at Barclays, this is related to the bank's risk-weighted assets.

With so much focus on capital and the need to boost capital for the taxpayer-owned banks, it is inevitable that the question on losses would pop up.

That's when the banks accurately forecast the capital required.

However, if they do not have a fairly accurate idea of the losses they may be incurring, they may not be allocating enough capital buffer for it.

Therefore, the analysis on bank losses should be seen in a positive light as it helps to shed information early on the capital position of the bank.

The startling fact is that the banks themselves may not be able to predict their losses with a fair degree of accuracy, said the Telegraph.

UK, European and Asian banks, on average, forecast losses of nearly 30% higher than those they actually faced, the survey by analysts at Barclays found.

According to the report, Lloyds and HSBC predicted a default rate on their lending portfolios more than 50% above what they actually experienced.

Barclays was found to have been too pessimistic, particularly with assets in its investment bank where it forecast a default rate 78% higher than in reality.

“Most of the time banks' PDs (predicted defaults) are lower than forecast, suggesting a degree of conservatism,” the analysts said, as quoted by the Telegraph.

“The forecasting errors' can be massive, which raises questions over both their predictability and hence meaningfulness of the resulting risk weighted assets,'' they said.

It is therefore imperative for banks to have a better prediction of their losses so that their capital position will be better reflected.

Banks' boards of directors are fortifying themselves with new knowledge.

HSBC, the largest British bank, has appointed former director-general of British Security Service, Sir Jonathan Evans, onto its board, with expertise in counter terrorism and cyber threats.

With the accusations of money laundering, these major banks are coughing up a lot of money to engage top guns that can deal with the intricacies of it all.

Before terrorim, it was risk posed by over dabbling in derivatives. Banks engaged armies of risk and compliance oficers

Whether these counterrorism and cyber threat themes really emerge into trends remains to be seen.

A survey by pension fund The Scottish Widow indicated that in 10 years' time, Britons will have to work till 70.

They do not have enough savings to last through, as they are currently caught up in daily living expenses, it was reported in The Guardian.

That sounds chilling but fast becomig a reality soon in many other countries.

Many will start rushing for health and pharmaceutical products to strengthen themselves while others will just struggle on.

Plain Speaking by YAP LENG KUEN

>Columnist Yap Leng Kuen reckons it's easier to think positive.

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UK taxpayer-owned banks take harder hit