I STARTED subscribing to the Unifi internet service offered by TM Bhd, in June 2010.
Since the day my subscription commenced until the time of this letter, I have faced numerous and repeated problems with the Hypp TV and broadband Internet connection.
The Hypp TV reception eaves much to be desired as the picture quality is bad with frequent interruptions with “boxed” images.
As for the Internet connection, although I have subscribed for the 5MB package, the maximum I have experienced so far is only up to 3.9MB.
The wireless modem provided is of inferior quality and breaks down easily.
After changing to a new modem, the broadband speed decreased to 1MB or less.
I must admit that I received good response on my complaints to the service provider and they were very courteous too.
With the frequent interference, I felt shortchanged because I am still billed for the service at RM149 per month whereas the service provided was far inferior to my previous Streamyx connection, where I’m only required to pay RM66 per month.
I feel that until TM stabilises their Unifi service quality, clients who face such problems should be given rebates.
EAGER SUBSCRIBER,
Petaling Jaya.
Monday, 27 September 2010
Persuading Our Stubborn Aging Parents
By CAROLYN ROSENBLATT
I recently attended a book signing event for my book, The Boomer’s Guide to Aging Parents. It’s my first book, and it was an exciting moment. I was afraid no one would show up, but the room quickly filled. I asked the people in the audience what brought them to this event to talk about aging loved ones. One told me about her parent in another state who is refusing a home care worker. They told me about having trouble convincing a parent to sign a health care directive. They talked a lot about how hard it is to persuade our aging parents to listen to us.
We talked about ways to convince our aging parents to come around to our way of thinking on things like basic safety. Universal nods. Many of us are dealing with this very thing.
Of course, any nurse knows about getting reluctant patients to take medication, get up and move, change their diets and that sort of thing. Nurses must be able to cajole, convince, coax and otherwise get people off their positions. Almost anyone can learn a few workable persuasion techniques.
Here are my suggestions from yesterday’s talk with the audience, mostly middle aged females with a few guys thrown in, about how to talk our aging parents into doing something we want and they don’t.
• First, pick your battles.
If your aging parent has a lifelong habit you don’t like, and it’s not getting in the way of safety, forget it. They don’t want to give up habits, even harmful ones. Start with the big, scary-for-us things like Dad being unable to cook, not having enough food in the house since Mom died, or other basics that really do involve safety. Plan your strategy for “the talk”.
• Next, pick your best time, place and person to have “the talk” with your aging parent.
The one who never got along with Dad may not be the best person to bring this up. Does Dad have a favorite? Ask her to do it. We have to choose any ally we can find including friends and those outside the family. Try the conversation during a time of day when Dad is most likely to be amenable, like after his favorite meal when he’s feeling full and happy.
I personally like to approach anything difficult with good food. When in doubt, eat!
• Use humor.
If we can find a way to get our parent to smile or laugh at all, about anything, we’re a step ahead. When I worked as a nurse, I’d try out jokes on a patient. Like that his hospital gown was providing a world class view from behind. After I had the guy cracking up for a sec, I’d quickly take advantage of that moment and slip into the subject about which I wanted to convince him. Now it was time to get out of bed, even if it hurt and yes, you have to do it now. Sure fire tactic. The immediate “laughterglow” of sharing something a little funny is perfect for breaking down resistance.
• Always put the need for change on us, not on our parents.
When we want our parent to make some kind of change, make it our problem and take all the blame. If we’re trying to get Mom to accept a home helper, think about pitching it as our need, not hers.
Here’s a sample:
“Mom, I’m such a worry wart, I can’t help myself. I’m losing sleep over you not getting enough good food in the house. Please help me. I need you to put my crazy mind at rest. Could I ask you to try a person out to come in and shop and cook for you a few times a week? I’ll help you find someone. Please, for me? I would feel so much better if you’d help me out. It’s just so hard for me and I’m frantic with this. I’m sorry to be such a pain.”
You hereby have permission to exaggerate. Bribery is not out of the question either.
• Use the “yes-and” technique.
This is something we mediators use all the time to redirect conversations. When someone disagrees with us, instead of saying, “that’s not true, you nitwit”, we choose another response. We can acknowledge what our parent just said with the words, “Yes”, followed by “and” followed by whatever is the contrary thought. For example:
Dad:
“I don’t need to sign a bunch of stupid legal papers now! I’ll worry about that when I get old!”
Us:
“Yes, and lots of people are getting these DPOA’s (durable power of attorney) signed even when they’re young, like me. In fact, I need to do it, too. I’d like to bring mine over and show you and maybe we can sign them together. What do you say?”
Coaxing other people to do what we want them to do is nothing new. How many times did we coax kids into things? How about friendly persuasion with our spouses, partners, colleagues and our friends? It’s in us. The raw talent is in us.
Maybe some people call this “role reversal”. We have to act like the parent to get the parent to stop acting like a stubborn kid. It happens. We all have to man up and lady up and just do this. If it’s uncomfortable to think about coaxing a parent to do anything that’s good for them (as we see it), we all just have to deal with the discomfort of their resistance and do it. There is no easy way to keep our parents safe if they’re stubborn about change. Lots of aging parents, spouses and other relatives we care for are that way. They don’t like change. It’s up to us to help them. No one else is going to do it.
This does not work every time or for everything. Our parents can choose misery over help if they are determined enough, but we’ve got to try. Even if we fail at some things, it’s a lot easier to take if we know we tried our hardest to help them. No need to feel guilty if we gave it our all.
So, let’s give this persuasion thing a try on something minor to start with, and just practice. And I’d love to hear how it goes.
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Does this remind you of anyone you know??
Of course, any nurse knows about getting reluctant patients to take medication, get up and move, change their diets and that sort of thing. Nurses must be able to cajole, convince, coax and otherwise get people off their positions. Almost anyone can learn a few workable persuasion techniques.
Here are my suggestions from yesterday’s talk with the audience, mostly middle aged females with a few guys thrown in, about how to talk our aging parents into doing something we want and they don’t.
• First, pick your battles.
If your aging parent has a lifelong habit you don’t like, and it’s not getting in the way of safety, forget it. They don’t want to give up habits, even harmful ones. Start with the big, scary-for-us things like Dad being unable to cook, not having enough food in the house since Mom died, or other basics that really do involve safety. Plan your strategy for “the talk”.
• Next, pick your best time, place and person to have “the talk” with your aging parent.
The one who never got along with Dad may not be the best person to bring this up. Does Dad have a favorite? Ask her to do it. We have to choose any ally we can find including friends and those outside the family. Try the conversation during a time of day when Dad is most likely to be amenable, like after his favorite meal when he’s feeling full and happy.
I personally like to approach anything difficult with good food. When in doubt, eat!
• Use humor.
If we can find a way to get our parent to smile or laugh at all, about anything, we’re a step ahead. When I worked as a nurse, I’d try out jokes on a patient. Like that his hospital gown was providing a world class view from behind. After I had the guy cracking up for a sec, I’d quickly take advantage of that moment and slip into the subject about which I wanted to convince him. Now it was time to get out of bed, even if it hurt and yes, you have to do it now. Sure fire tactic. The immediate “laughterglow” of sharing something a little funny is perfect for breaking down resistance.
• Always put the need for change on us, not on our parents.
When we want our parent to make some kind of change, make it our problem and take all the blame. If we’re trying to get Mom to accept a home helper, think about pitching it as our need, not hers.
Here’s a sample:
“Mom, I’m such a worry wart, I can’t help myself. I’m losing sleep over you not getting enough good food in the house. Please help me. I need you to put my crazy mind at rest. Could I ask you to try a person out to come in and shop and cook for you a few times a week? I’ll help you find someone. Please, for me? I would feel so much better if you’d help me out. It’s just so hard for me and I’m frantic with this. I’m sorry to be such a pain.”
You hereby have permission to exaggerate. Bribery is not out of the question either.
• Use the “yes-and” technique.
This is something we mediators use all the time to redirect conversations. When someone disagrees with us, instead of saying, “that’s not true, you nitwit”, we choose another response. We can acknowledge what our parent just said with the words, “Yes”, followed by “and” followed by whatever is the contrary thought. For example:
Dad:
“I don’t need to sign a bunch of stupid legal papers now! I’ll worry about that when I get old!”
Us:
“Yes, and lots of people are getting these DPOA’s (durable power of attorney) signed even when they’re young, like me. In fact, I need to do it, too. I’d like to bring mine over and show you and maybe we can sign them together. What do you say?”
Coaxing other people to do what we want them to do is nothing new. How many times did we coax kids into things? How about friendly persuasion with our spouses, partners, colleagues and our friends? It’s in us. The raw talent is in us.
Maybe some people call this “role reversal”. We have to act like the parent to get the parent to stop acting like a stubborn kid. It happens. We all have to man up and lady up and just do this. If it’s uncomfortable to think about coaxing a parent to do anything that’s good for them (as we see it), we all just have to deal with the discomfort of their resistance and do it. There is no easy way to keep our parents safe if they’re stubborn about change. Lots of aging parents, spouses and other relatives we care for are that way. They don’t like change. It’s up to us to help them. No one else is going to do it.
This does not work every time or for everything. Our parents can choose misery over help if they are determined enough, but we’ve got to try. Even if we fail at some things, it’s a lot easier to take if we know we tried our hardest to help them. No need to feel guilty if we gave it our all.
So, let’s give this persuasion thing a try on something minor to start with, and just practice. And I’d love to hear how it goes.
Newscribe : get free news in real time
More on Forbes Right Now
The Boomer’s Guide to Aging Parents
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Sunday, 26 September 2010
China's rare earths campaign helps development of new energy industry: experts
China's regulation of its rare-earth minerals industry protects the environment, prevents over exploitation of the its resource, and promotes the development of new energy industries across the globe, experts say.
Rare earths have become increasingly important in the manufacture of new energy products like electric-car batteries, wind turbines and other sophisticated products including flat-screen monitors, missiles and aerospace alloys.
The exhaustion of China's rare earths would be a major blow to the world's green energy industry, so China must regulate to curb excessive and disorderly mining of the non-renewable resource, the latest edition of the Xinhua News Agency's finance magazine - Economy & Nation Weekly - quoted Lin Donglu, secretary general of the Chinese Society of Rare Earths, as saying Sunday.
China's regulation of its rare earth industry includes reducing export quotas, cracking down on illegal mining and smuggling, no further issuing of mining licenses and the imposing of production caps.
The time is right to form an international competition mechanism for the rare earth industry to ensure sustainable development of new energy technologies, Lin said, noting that China's rare earth reserves accounted for one third of the world's total in 2009.
However, China's rare earths output hit 120,000 tonnes last year, 97 percent of the world's total, according to a report by Marc Humphries, an energy policy analyst at the United States Congressional Research Service.
While complaining about China's rare earth export quotas, western countries are reluctant to establish rare earth-related high-tech enterprises in China, according to Wang Hongqian, general manager of the China Nonferrous Metal Industry's Foreign Engineering and Construction Co. Limited (NFC).
For western countries, the real worry is that the relevant high-tech industries may shift to China as a consequence of China's regulation of exports, said Lin Donglu.
China announced guidelines earlier this month to encourage merger and acquisition in the rare earth sector, to enhance industry consolidation.
The final say is with the State Council, China's cabinet, Wang Hongqian said, adding that the government will treat light rare earths differently from medium and heavy rare earths.
State-owned enterprises should take the lead in mining and smelting rare earths using advanced technologies, Wang added.
China plans to cut the number of rare earth firms from the current 90 to 20 by 2015, according to media reports.
Source: Xinhua
Rare earths have become increasingly important in the manufacture of new energy products like electric-car batteries, wind turbines and other sophisticated products including flat-screen monitors, missiles and aerospace alloys.
The exhaustion of China's rare earths would be a major blow to the world's green energy industry, so China must regulate to curb excessive and disorderly mining of the non-renewable resource, the latest edition of the Xinhua News Agency's finance magazine - Economy & Nation Weekly - quoted Lin Donglu, secretary general of the Chinese Society of Rare Earths, as saying Sunday.
China's regulation of its rare earth industry includes reducing export quotas, cracking down on illegal mining and smuggling, no further issuing of mining licenses and the imposing of production caps.
The time is right to form an international competition mechanism for the rare earth industry to ensure sustainable development of new energy technologies, Lin said, noting that China's rare earth reserves accounted for one third of the world's total in 2009.
However, China's rare earths output hit 120,000 tonnes last year, 97 percent of the world's total, according to a report by Marc Humphries, an energy policy analyst at the United States Congressional Research Service.
While complaining about China's rare earth export quotas, western countries are reluctant to establish rare earth-related high-tech enterprises in China, according to Wang Hongqian, general manager of the China Nonferrous Metal Industry's Foreign Engineering and Construction Co. Limited (NFC).
For western countries, the real worry is that the relevant high-tech industries may shift to China as a consequence of China's regulation of exports, said Lin Donglu.
China announced guidelines earlier this month to encourage merger and acquisition in the rare earth sector, to enhance industry consolidation.
The final say is with the State Council, China's cabinet, Wang Hongqian said, adding that the government will treat light rare earths differently from medium and heavy rare earths.
State-owned enterprises should take the lead in mining and smelting rare earths using advanced technologies, Wang added.
China plans to cut the number of rare earth firms from the current 90 to 20 by 2015, according to media reports.
Source: Xinhua
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