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Showing posts with label MEF. Show all posts
Showing posts with label MEF. Show all posts

Sunday 9 July 2023

‘Time for all to be trained to use AI’

There are encouraging signs that professionals in Malaysia are equipping themselves with a combination of hard and soft skills to enhance their employability and remain competitive. — 123rf.com
 

 

THE sooner bosses pay attention to artificial intelligence (AI) and what it can do, the better for all, including workers and the business.

As such, guidelines should be introduced by bosses in the country on how their workers should use AI in their jobs, says Malaysian Employers Federation (MEF) president Datuk Dr Syed Hussain Syed Husman.

He was responding to a proposal by the Human Resources Ministry for employers to develop their own policies and procedures for the ethical use of AI in view of its growth in Malaysia.

“This is a good suggestion as the world of work is changing and becoming more automated.

“Such a trend will continue. So the sooner we pay attention to this, the better.

“Now is the time to see how AI can help businesses and the industry, while looking at some guiding principles to help manage this,” he says.

While AI promises to smooth operations, he admits there are concerns over security, privacy, data trust, and ethics over its use.

“Businesses using AI models such as ChatGPT need to be aware that generative AI comes with its own set of risks.

“There is a need to establish rules and procedures to ensure secure implementation of AI.

“It will take time and human expertise to unlock AI’s full potential in a way that’s responsible, trustworthy and safe,” he says.

Recently, it was reported that more companies in Malaysia are exploring and integrating generative AI into their business operations.

However, not many have come up with official policies for its workers on its usage.

Some companies which have introduced guidelines have advised workers against providing personal information to AI systems to prevent any privacy issues.

While bosses are aware of the benefits AI can bring, MEF highlights the need for everyone to be trained to use it effectively.

“A lack of skilled talent and technical expertise has been a top barrier to implementing AI since its inception.

“To stay competitive in a tight labour market, companies must train their teams to use AI effectively and responsibly.

“If people don’t trust the work AI does or the data it’s built on, adoption of AI will lag and returns on investment will not be as fast as they should be,” Syed Hussain says.

In the next five years, he says bosses expect more people to be working alongside robots and smart machines specifically designed to help them to do their jobs better and more efficiently.

At the same time, jobs that can be performed through a simple search online or on ChatGPT could be at risk, says JobStreet Malaysia managing director Vic Sithasanan.

“In its place would be the prioritisation of skills to be able to query, discern, and ‘connect the dots’ or find relevance with technology that cannot replace the human touch,” he explains.

Even before Covid-19 posed a threat, job security was already on people’s minds because of automation, he adds.

“Almost every kind of worker has some level of concern.

“JobStreet’s Decoding Global Talent’s third report showed that in 2021, 46% of workers in their 20s and 41% in their 30s were already worried about technology putting them out of work.

“From media to information technology, concerns about automation are particularly high – especially among workers with repetitive jobs,” he says.

According to JobStreet, among some of the industries and jobs that may be replaced by AI – and not just ChatGPT – are translating, managing social media, umpiring sports, and jobs in libraries and call centres.“However, while many people are nervously waiting for the world to become completely reliant on AI in the next few decades, there will always be a need for human force to drive this automation.

“Though there may be many jobs that will disappear in the near future due to AI replacement, jobseekers, employees and even employers can enhance and enrich their potential to ensure that their career stays current and in demand.

“The world’s workforce may combine man and machine, but a robot-dominated world is not about to become a practical reality yet,” Sithasanan says.

While the work landscape is evolving due to technology, so are the skills in need, says LinkedIn country manager for Malaysia Rohit Kalsy.

“LinkedIn research shows that top skills required for a particular job have changed by an average of 27% since 2015, with the pace of change accelerating during the pandemic.

“At this pace, skills could change by 43% to 47% by 2025.

“Between 2021 and 2025, we would likely see three new skills in the top skills for a job,” says Rohit, who is also the company’s head of emerging markets (South-East Asia).

However, there are encouraging signs that professionals in Malaysia are equipping themselves with a combination of hard and soft skills to enhance their employability and remain competitive.

“Malaysian learners were among the 7.3 million globally who enrolled in the top 20 most popular LinkedIn learning courses between June 1, 2021, and June 30 last year.

“This is almost double from the previous year. Such figures show that more are building skills to future-proof their careers,” Rohit points out.

Last month, the Human Resources Ministry said that, with the rise of AI use, as many as 4.5 million Malaysians are likely to lose their jobs by 2030 if they do not improve their skills or attend reskilling and upskilling programmes

By YUEN MEIKENG

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THE NEW YORK TIMES , USA TODAY , AND WALL STREET JOURNAL BESTSELLER

Sunday 6 October 2013

Bosses prefer Multi-skilled workers with the digital technologies, Global Randstad Workmonitor Report

PETALING JAYA: Malaysian employees expect their jobs to be more demanding with the increasing influence of digital technologies in the workplace and more bosses preferring to hire multi-skilled workers.

The latest survey by a global recruitment and human resource services firm showed that nine out of 10 Malaysian workers expected their jobs to be more challenging over the next five years.

According to the latest Randstad Workmonitor Report, greater workplace expectations were higher in Malaysia compared with respondents in Singapore (80%), Hong Kong (73%), Australia (73%) and New Zealand (82%).

The survey, based on 405 respondents, also found that 95% of the Malaysian workers were willing to develop their skills to meet the changes.

Randstad Malaysia director Jasmin Kaur said employers have increased the emphasis on education, experience, social and digital skills.

“With organisations becoming leaner, employees are now expected to be not only high performing, but to be able to put on several hats,” she said.

Jasmin said the figures were reflective of Malaysia’s aim to become a high-income nation by 2020.

Malaysian Employers Federation’s (MEF) executive director Shamsuddin Bardan concurred with the report’s findings

“Like it or not, this is the definite trend due to the demands of business,” he said, adding that even older employees had to adapt to the digital trend of being wired and contactable.

Jasmin said the survey also found that most of the respondents believed that their employers placed greater importance on digital skills than they did five years ago.

“With social media being a part of today’s business environment, being comfortable with using tools such as Twitter and LinkedIn could help an employee keep connected and abreast of what is happening in the industry.

“Different companies have different expectations of their workers. Employees who are client-facing may be expected to be on call outside of standard office hours to respond to clients as required,” she said.

Shamsuddin echoed similar views, saying that it was now a necessity for employees to be reachable anytime of the day, whether it was outside work hours on while they were on holiday.

However, he said employers recognised that there had to be a work-life balance for their staff, adding: “Being contactable is not the same thing as working 24/7.”

Burnt out: Employees face stressful days at home and at the workplace if a work-life balance is not struck.

He said employers also knew that happy employees were more productive.

MTUC secretary-general Abdul Halim Mansor said the umbrella organisation for unions was against the culture of employees being at the beck and call of bosses beyond working hours.

He said the Malaysian Employment Act specified rest days which workers were entitled to.

“Notwithstanding the demands of the job, the rights of employees to get adequate rest should be respected,” he said.

Abdul Halim said such a working culture could have negative impacts on families and communities.

Company managers, who spoke to The Star, said the nature of a job and position would determine if an employee had to be on call.

“For those in management, there is no escape,” said the human resources manager of a multinational company in Kuala Lumpur

Another manager, who also declined to be named, said being on call 24 hours a day was already a norm.

“The company provides employees with smartphones so they can be reached anytime,” she said.

The survey, conducted between July 17 and Aug 5, also found that 77% of Malaysians were satisfied with their current employer compared with 56% in Singapore, 47% in Hong Kong and 44% in Japan.

Jasmin said a pleasant working environment, effective leadership and career development training were the reasons why Malaysian employees remained satisfied.

The quantitative study was conducted via an online questionnaire. The respondents were between 18 and 65-years old, working a minimum of 24 hours a week in a paid job.

Randstad issues its survey report four times a year.

- Contributed by  by p. Aruna, Neville Spykerman, and D. Kanyakumari, The Star/Asia News Netowrk

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