Appalling phone and Internet connections
I WOULD like to highlight issues regarding my TM fixed line and Streamyx Internet connections which have not been resolved for more than a month.
I have been having telephone problems such as distortion for some time now. So I made a complaint to TM’s call centre.
The next day, one of their technicians came and checked on the problem. He told me my internal telephone wiring had to be changed and gave me a quotation.
So I made an appointment with him after a few days to do it. He came and did the wiring and I paid him as promised.
Soon after, my nightmare began.
It is more difficult to make and receive calls and my Streamyx connection started giving problems. I called the technician, but he said he didn’t do anything wrong. However, a supervisor who came afterwards told me the technician had used the wrong cable.
So I decided to complain to TM again and they sent another technician but until today the problem has not been fixed.
I’m really fed up and considering changing to another provider. The only thing stopping me is the loss of my existing number.
I am a university student and I neThe Stared to use the Internet for my assignments, projects and research.
FRUSTRATED (The Star, Dec 21)
TM Unifi Internet service leaves much to be desired
TM does not condone inept personnel
Sunday Star December 25, 2011
WE refer to “Appalling phone and Internet connections” (The Star, Dec 21) with regards to the complainant’s fixed line and Streamyx connection.
Telekom Malaysia Berhad (TM) would like to thank the complainant for his feedback and apologise for the inconvenience caused. At the same time, we extend our deepest apologies for the incorrect action taken by our personnel.
We will identify the said personnel and a stern warning will be issued in our effort to prevent such incidents recurring.
We wish to emphasise that TM does not condone such behaviour, particularly in resolving customer’s problems.
However, TM would require the complainant’s details like full name, telephone number and account details to enable us to investigate the matter.
The complainant can contact TM at 100 or via e-mail firstname.lastname@example.org in order for us to investigate further.
GROUP CORPORATE COMMUNICATIONS,
Telekom Malaysia Berhad.